Privacy Policy

Effective Date: May 25, 2018



Aspnet Hosting has developed this Privacy Policy to explain how we may collect, retain, process, share and transfer your personal information when you visit our Site or use our Services. This Privacy Policy applies to your Personal Data when you visit this Site or use Services, and does not apply to online websites or services that we do not own or control, including websites or services of other Aspnet Hosting Users.

This Privacy Policy is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use our Site and Services.

We use your data to provide and improve our Services. By using our Services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

We have defined some terms that we use throughout the Privacy Policy. You can find the meaning of a term in the Definitions section.

Personal Data Collection And Use

We collect several different types of information for various purposes to provide and improve our Services to you. Personal Data We collect Personal Data about you when you visit our Site or use our Services. We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
  • First name
  • Last name
  • Company name
  • Phone number
  • Address, State, ZIP/Postal code, City
  • Country
  • E-mail/Login
  • Company VAT/TAX/REG number
  • IP address
  • Transaction ID (not Credit Card number)
  • Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from your account at Client area or by contacting us. Usage Data We may also collect information that your browser sends whenever you visit our web site or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. Tracking Cookies Data Our website uses cookies to ensure an optimal user experience. Cookies are small text files which are saved locally on the cache of the Internet browser of the person visiting the site.

Please note that our server stores some of these cookies on your computer; the majority of these are "session cookies". Session cookies are automatically deleted from your hard drive at the end of the browser session. Other cookies remain on your computer system and enable us to recognize your computer system when you next visit our site ("persistent cookies").

You are free to set up your browser in such a way that no cookies are saved on the hard drive or so that cookies which have already been filed are deleted. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Use of Data

Aspnet Hosting uses the collected data for the following purposes:
  • To provide and maintain our Services
  • To provide you with useful content
  • To ensure the proper functioning of our Services
  • To notify you about changes to our Services
  • To allow you to participate in interactive features of our Services when you choose to do so
  • To provide you with technical information or customer support
  • To gather analysis or valuable information so that we can improve our Services
  • To monitor the usage of our Services
  • To detect, prevent and address technical issues
  • To communicate with you
  • As otherwise described in this privacy policy
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention of Data

We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain and use your personal information for no more than seven years following the later of (i) the date on which you terminate your use of the Services or (ii) May 25, 2018, unless we are otherwise required by law or regulation to retain your personal information for longer.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Bulgaria and choose to provide information to us, please note that we transfer the data, including Personal Data, to Bulgaria and process it there.

Our consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Aspnet Hosting will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Disclosure for Law Enforcement Under certain circumstances, Aspnet Hosting may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Legal Requirements Aspnet Hosting may disclose your Personal Data in the good faith belief that such action is necessary to:
  • To comply with a legal obligation
  • To protect and defend the rights or property of Aspnet Hosting
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorised access, disclosure, and alteration. The security measures include firewalls, data encryption, information access authorisation controls. While we are dedicated to securing our systems and Services, you are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the Personal Data we maintain about you is accurate and current. We are not responsible for protecting any Personal Data that we share with a third-party based on an account connection that you have authorised.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Right to be informed and Right of access (GDPR) Aspnet Hosting aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. When ever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the right:
  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to Aspnet Hosting. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it. Please note that we may ask you to verify your identity before responding to such requests.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Aspnet Hosting will only be in connection with the provision of agreed services and products. The exceptions are: providing information to CA, Bank, Payment gateways and Government entities. Right to rectification (GDPR) You have rights to request updating any personal information about you if it is inaccurate or incomplete. Please note, we are not able to modify any invoices for previous months, as all information already sent to local TAX/VAT office with original information provided. Right to erasure (GDPR) The right to erasure does not provide an absolute ‘right to be forgotten’. Individuals have a right to have personal data erased and to prevent processing in specific circumstances: Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed. The personal data is processed in relation to the offer of information society services to a child. When the individual withdraws consent. The personal data was unlawfully processed (ie otherwise in breach of the GDPR). When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing. The personal data has to be erased in order to comply with a legal obligation.

We are not able to delete/remove issued and paid invoices, as we need to provide that information to local TAX/VAT office, however, rest information will be removed on your request. Right to restrict processing (GDPR) You have rights to request to ‘block’ or suppress processing of personal data. When processing is restricted, we are permitted to store the personal data, but not further process it. Right to data portability (GDPR) You have rights to to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way. We will provide all personal data in a structured way using open formats like CSV.

Service Providers

We may employ/contract third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Vendors

We use third-party Service Providers to process/issue SSL certificates, PCI compliance tools, Domains and other services. We are permitted to pass your personal information and order details to our third-party Service providers.

The below list describes the third parties to whom Aspnet Hosting send personal information.
  • Comodo
  • ResellerClub
  • Nominet
  • WHMCS
  • Rapidswich
  • Paypal
  • Skrill
  • Certain third-party vendors who provide other services, including the following:
    • Customer service activities
    • Fraud detection
    • Information technology services
    • Storage services
    • Marketing and advertising activities
    • Analytics and analysis
    • Search engine optimization services

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service. Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page

Behavioral Remarketing

Aspnet Hosting uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service. Google AdWords Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.

Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

Data Collection by other websites

Facebook Plug-in Aspnet Hosting may use plug-ins from Facebook, the social network operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. If You access a page on our website that contains a plug-in, your browser will establish a direct link to Facebook’s servers. The plug-in content will then be sent directly to your browser by Facebook and included on the relevant web page. Facebook will be notified that your browser has accessed the corresponding page of our website, even if You do not have a Facebook account or if You are not logged in to your Facebook account. Your IP address will be sent directly by your browser to a Facebook server in the USA and registered on that server.

If You are logged in to Facebook when You browse our website, Facebook may directly link your visit to our website to your Facebook account. If, for example, You click ‘Like’ or leave a comment on Facebook regarding our website using a plug-in, the corresponding information will be sent to a Facebook server, recorded on it and published on your Facebook account. Facebook may use such information for advertising and market research purposes, and adapt its pages accordingly. Facebook may therefore create user profiles, including information about users’ interests and relationships, to determine how users react after having seen an advert on Facebook, inform other Facebook users about the activity of our website and offer other services linked to Facebook.

If You do not wish Facebook to link information collected via our website to your Facebook account, You should log out of Facebook before visiting our website.

For more information about the amount of data collected by Facebook and the purpose for which it is collected, processed and used by Facebook, as well as about your rights and how You can configure your computer to protect your privacy, please refer to Facebook’s policy on data protection, which is available by clicking this link Facebook’s data policy.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are: PayPal PayPal is a global leader in online payment solutions with more than 203 million accounts worldwide. Available in 202 countries and 25 currencies around the world. We accept direct payments from PayPal accounts, as well as Credit card payments using PayPal services.

Skrill (MoneyBookers) Skrill is a truly global company. Based at London with offices throughout Europe and the US. Their staff of over 500 represents more than 30 nationalities. We accept direct payments from Skrill accounts, as well as Credit card payments using their services.

Links To Other Sites

Our website contains links to other websites that are not operated by us. The foregoing privacy notice only applies to our website. Please note the respective privacy policy of the sites to which the links redirect. We do not assume liability for third-party content that is provided via links and is clearly designated as such; neither do we claim this content as our own. The service provider of the website to which you are redirected holds sole liability for illegal, defective or incomplete content and for damage arising due to the use or non-use of the information.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We may let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have general questions or concerns about this Privacy Policy, or the way in which we handle your Personal Data, please contact our Data Protection Officer
By email: privacy @aspnethosting.co.uk
Using support tickets via aspnethosting.co.uk
Aspnet Hosting Ltd
Data Protection Officer
Gen.Stefan Toshev 4
6000 Stara Zagora
Bulgaria

Definitions

Personal Data means information that can be associated with an identified or directly or indirectly identifiable natural person. “Personal Data” can include, but is not limited to, name, postal address (including billing and shipping addresses), telephone number, email address, payment or account information
Account means an Aspnet Hosting user account.
Usage Data means information we collect from your phone, computer or other device that you use to access the Site or Services.
Cookies are small pieces of data stored on a User’s device.
Apsnet Hosting means Aspnet Hosting Ltd. In this Privacy Policy, Aspnet Hosting is sometimes referred to as “we,” “us,” or “our,” depending on the context.
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject is any living individual who is the subject of Personal Data.
User means an individual who uses the Services or accesses the Site. The User corresponds to the Data Subject, who is the subject of Personal Data.