Network Issues

Server 320 - High Priority Maintenance (Resolved)

Affecting Server - DNP UK Server | Priority - Critical

Hello

at 7:45am GMT on 28th April 2011 we have taken Server320 down for v.high priority / urgent maintenance

if your website resolves to IP 95.215.224.148 or 149 then your website is on this server.  We hope to have this machine back online around 10:30am however it may be quicker/longer at this stage we are identifying a issue with the server.

 

Please monitor this news report before contacting support.

 

8:59am

The server hard disk repair wizard is still running and is not giving a ETA.  We've not changed the ETA from 9am until 10:30am.

Smartermail Delay (Resolved)

Affecting Server - DNP UK Server | Priority - High

Since upgrading to Smartermail 7.3 latest stable build, we've had some issues for the last 3 days.

We are working with Smartertools support department to resolve this, due to time differences its took longer than expected, the issue seems to happen during busy hours (9am onwards) when smartertools support and development is not available.

 

We've today taken a debug log of smartermail to provide to their developers to make a patch, which we will apply out of hours once developed, hopefully today or later this week.

No email has been lost, its just delayed arriving in your mailbox, the spool has thousands of items in, and is taking allot longer than expected, this is because 1 Mailbox is corrupt and causing Smartermail to go in a frenzy, hopefully the patch will bypass that in the future to stop smartermail from behaving this way.

 

We apologise for any inconvenience caused, sadly this is something that is out of our hands, but we are working our best to provide smartertools with everything they need to resolve the issue within their software.

During some busy periods, smartermail may not allow you to connect to POP/SMTP/IMAP, this is also being looked in to, its apart of the above bug.  If our server is busy during new incoming mail, our backup mail server will accept the Email, so you will not loose any incoming mail.

Smartermail Delay (Resolved)

Affecting Server - DNP UK Server | Priority - High

Since upgrading to Smartermail 7.3 latest stable build, we've had some issues for the last 3 days.

We are working with Smartertools support department to resolve this, due to time differences its took longer than expected, the issue seems to happen during busy hours (9am onwards) when smartertools support and development is not available.

 

We've today taken a debug log of smartermail to provide to their developers to make a patch, which we will apply out of hours once developed, hopefully today or later this week.

No email has been lost, its just delayed arriving in your mailbox, the spool has thousands of items in, and is taking allot longer than expected, this is because 1 Mailbox is corrupt and causing Smartermail to go in a frenzy, hopefully the patch will bypass that in the future to stop smartermail from behaving this way.

 

We apologise for any inconvenience caused, sadly this is something that is out of our hands, but we are working our best to provide smartertools with everything they need to resolve the issue within their software.

During some busy periods, smartermail may not allow you to connect to POP/SMTP/IMAP, this is also being looked in to, its apart of the above bug.  If our server is busy during new incoming mail, our backup mail server will accept the Email, so you will not loose any incoming mail.

Smartermail Delivery Delays (Resolved)

Affecting Server - DNP UK Server | Priority - Critical

On 14th Sept around 18:00 Smartermail had some issues.  Since then mail has not been processing and we have spent the last 6 hours trying to fix this problem.

We are manually rebuilding the spool. any emails that have not sent/arrived between 18:00 and 23:58 may not been in our process folder and will be manually added during the night and morning.  Once cleared we will investigate further to avoid this problem occuring again in the future.

 

UPDATE 1:

02:20, all queued items have now been processed.  We are running a full disk defrag and optimize which can take 24-48 hours due to size of our drives.  this should not effect performance.

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