Email missing, slow or not arived

If your emails have not arrived, its likely due to one of our advanced antispam services.


The first thing we would recommend you to check is your webmail. On the left click Junk Email - if your email is shown in that folder, you can right click it, then go to mark and select Not Spam. Then drag and drop the item to your inbox if it does not automatically transfer to it.


If the email is not in your inbox or Junk folder, this is a sign that the sender's mail server is not configured correctly. We use one of the best new methods of rejecting spam emails called greylistings - if the sender's mail server is old or badly configured, ours may not accept the email and it will be bounced back to the sender.


If you want to disable greylistings, in webmail, go to Settings, click Account settings and mark "disable greylistings". That is on the first tab at the bottom. Then click Save. Our usual antispam service will still scan your emails, but you may experience a small increase in Spam emails getting through.


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