Announcements

Aug 19th SmarterMail mail server upgrade

SmarterTools announced the release of SmarterMail 15 to which we will upgrade all SmarterMail customers on 20.08.2015 at 05:00 GMT. The mail server will be off for half an hour. No actions are needed from your end. We will prevent any data loss. A complete listing of the new features and improvements is available on the SmarterMail 15.x Release ... Read More »

Aug 15th Mail server blocked in the network of MSN - Outlook, Hotmail, Live.com

In late July our mail server was blocked in the network of MSN - Outlook, Hotmail, Live.com. That causesd huge problems to us and our customers. We requested unblocking a lot of times and especially more information why the mail server was blocked and finally we got the needed information. "MSN implemented a new tool for its mail services: ... Read More »

Apr 20th Emergency changes including SMTP rules for one of our servers

That change will affect the server with IP 185.43.78.169 The mail domain used for authentication must match the mail domain in the FROM field. If both mail domains don't match, the following error will be thrown: "rsp: 550 From domain must match authenticated domain" This rule helps increasing the security of the mail server and seriously decrease ... Read More »

Jan 15th Failed SSD drives on VPS 8

Last night around 2 a.m. 2 SSD drives on one of the VPS physical servers - VPS 8 (82.145.57.138) - failed simultaneously. We are currently working on fixing this asap. Estimated time is 2-3 hours. We have a backup taken 2 hours before the failure and we are restoring VMs on request. Thank you for your patience and understanding. Update: We ... Read More »

Jul 17th SmarterMail mail server upgrade

SmarterTools announced the release of SmarterMail 14.1 to which we will upgrade all SmarterMail customers on 19.07.2015 at 01:00 GMT.The mail server will be off for half an hour.No actions are needed from your end. We will prevent any data loss. A complete listing of the new features and improvements is available on the SmarterMail 14.x Release ... Read More »

Feb 15th Mail server and Control Panel issue

This morning (15.02) at 6:00 a.m.GMT we ran a scheduled update of the antivirus program and after restart the operating system crashed. This affected the mail server performance and Control Panel access as well. Since then we are working on solving this issue. Our expectations are it to be solved until 10:00 p.m. GMT There will be no email ... Read More »

Oct 15th SmarterMail upgrade

SmarterTools announced the release of SmarterMail 12.4.5364 to which we will upgrade all SmarterMail customers on 19.10.2014 at 01:00 GMT.The mail server will be off for half an hour.No actions are needed from your end. We will prevent any data loss.A complete listing of the new features and improvements is available on the SmarterMail 12.x ... Read More »

Sep 29th IP Migration part 2/2

We have to undertake a significant project to migrate our customers away from the legacy IP Transit service supplied by “Simply Transit”.  We need you to migrate from public IP addresses previously allocated and hosted by Simply Transit to the Pulsant internet address space. That will help us to provide a more reliable and stable ... Read More »

Sep 21st Planned Server Maintenance

We inform you that some essential maintenance is required to be made on the rack that the server IP 188.227.168.210 is located in. All sites using this IP will be affected. To be able to carry out this work we will need to take your site offline for a period of approximately 30 minutes. This work will be carried out on Friday 26/09/2014 at ... Read More »

Sep 15th IP Migration part 1/2

We have to undertake a significant project to migrate our customers away from the legacy IP Transit service supplied by "€śSimply Transit"€ť.We need you to migrate from public IP addresses previously allocated and hosted by Simply Transit to the Pulsant internet address space. This will help us to provide a more reliable and stable service to our ... Read More »